![]() ![]() Our experienced support team ensures that the assessment, replacement or remedy process under your Product Care TM is a convenient experience. If, during the Product Care TM term, your product fails to operate as a result of an Eligible Fault*, we will provide a one-off replacement of Your Product. With Product Care TM you have certainty that your product is covered for a specific period of time. With Product Care TM you can relax knowing Your purchase comes with additional protection.ĭiscover all the benefits Product Care TM brings you: Not available instore or for Click & Collect.Delivery can take up to 14 business days depending on location.If there are any issues with your order or your item, please contact: Delivered by a trusted supplier We may ask you some additional questions and consult with the supplier to arrange for your item to be repaired, replaced or refunded, as per our returns policy ( conditions apply). ![]() If you feel your product has failed a Consumer Guarantee (as defined by New Zealand Consumer Law), please contact us at with as much detail as possible. We are unable to offer Change of Mind returns on Harvey Norman Customer Direct products, please choose wisely. Please note: our Customer Direct products are available for delivery only, we are unable to offer Click & Collect. Delivery costs are calculated based on your location and the size of your order.ĭifferent items on your order may be shipped from different suppliers, or from one of our stores, and will arrive in separate parcels. We aim for these items to be dispatched within 2 business days. We want our customers to have access to the best products our trusted suppliers can offer – but these don’t all fit in our stores! We offer an extended range exclusively online, shipped by our trusted suppliers direct to you.
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