At least one company has pirated our snow globes and a few others have infringed on our copyrights by using substantially similar designs. and is registered in the United States and internationally. We inaugurated the use of our square base in 2009.ĬoolSnowGlobes® is a trademark of Big Trike, Inc. Our iconic square base is a registered trademark, U.S. Beware of Counterfeits All CoolSnowGlobes® designs are protected by copyright and registered with the United States Copyright Office. When you buy directly from us, you can be assured you will receive an authentic CoolSnowGlobe®. Once approved, we will notify you of the return ship address.ĬoolSnowGlobes Every one loves the beauty and quality of CoolSnowGlobes®. Returns sent without prior approval will NOT be refunded. Please contact us before shipping your return to make arrangements and get approval. The restocking fee and the cost of initial shipping will be deducted from your refund. Initial shipping costs are non-refundable. You will be responsible for paying the shipping costs for returning your item. We cannot exchange or refund snow globes received as a gift without proof of recent purchase. We only replace or exchange items if they are defective or damaged.If your globe needs to be replaced for the above reason, please contact us immediately. If you do not receive your refund, please contact your credit card company, as it may take some time before your refund is officially posted. Refund will automatically be applied to your original method of payment.Once your return is received and inspected, we will send you an email confirmation and the amount of refund if applicable.Do not send your purchase back to CoolSnowGlobes without prior approval.There is a $15 restocking fee on all returned items.To complete your return, we require a receipt or proof of purchase.It must also be in the original, undamaged gift box packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. We have a 30 day return policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Our boxes are completely cushioned for protection in shipping. Anti-bacterial is also added to keep the liquid clear. While the liquid in the globe is safe for humans externally, it should not be ingested!Įvery CoolSnowGlobe is beautifully gift boxed, ready for giving. The liquid in the globes is purified water with glycol added to prevent freezing. Glass cleaner is fine on the globe.ĬoolSnowGlobes are made of glass and are not toys for children. Sunlight can also cause the water to discolor. Sunlight shining through the water acts as a magnifier and can cause a fire.
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